Shipping & Returns
Our store sells digital and physical items.
Digital Items:
When you purchase any of our Digital Products, you will receive immediate access to the Digital Products at the time your purchase is completed.
REFUNDS
Because of the nature of digital products, refunds are not available. When you purchase any of our Digital Products, your product, it is deemed “used” after download or opening, and it is not typically available for refund. But it is our goal that you are satisfied and we will be happy to provide an alternate product, store credit, or consider refund on a case by case basis. Please contact us at shaddoze@gmail.com with any concerns.
LICENSE TO USE DIGITAL PRODUCTS
****Note, that copyright is NOT🚫 transferred to the buyer upon purchase****
Our Digital Products available for sale may not be reproduced for publication or for the personal or commercial use without permission. We do have an abundance of commercial use products that are clearly labeled and you may use according to the terms below:
Commercial Use:
By purchasing my artwork, you agree to the terms of use. The artwork may be used for personal use and commercial use. No attribution required but is appreciated.
What IS allowed:
✅ Use my artwork on personal use items such as mugs, decals, art prints, posters, invitations etc.
✅ Use my artwork for small business.
✅ Use my artwork as part of your original design.
What is NOT allowed:
🚫 Sharing the files for free or for sale.
🚫You are not allowed to buy my artwork and resell it as your own as is.
Physical Items:
We do accept returns and exchanges on physical items.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Items must be returned in original form with shipping to be paid by the customer in return for a store credit.
Terms and conditions for items from our production partner is as follows:
Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so
please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at [insert your support email here] with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders fulfilled by Printful partners
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
Tip: Check out Printful's production footage to see how we fulfill specific products.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [insert your support email here].
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [insert your support email here] within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns for Printful fulfilled items
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at shaddoze@gmail.com!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [insert your support email here] with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at [insert your support email here] within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
